Frequently Asked Questions
Find the Answers You’re Looking For
Do you have any questions about your stay at Auberge Saint-Antoine? Take a look at our most frequently asked questions below and find all the answers you are looking for. If there is more information you wish to have, don’t hesitate to Contact Us.
Health & Safety
What is Auberge Saint-Antoine doing to ensure a safe environment for guests during the Covid-19 pandemic?
Please refer to our travel update page for a complete list of updated policies and procedures.
Will your restaurants be open for dining in?
In accordance with current legal restrictions in Quebec, Chez Muffy's restaurant service has been modified:
- Food safety guidelines are being followed and monitored closely;
- Our Chef and his team are testing their temperature everyday and wearing masks;
- Our restaurant respects the governmental restrictions regarding the capacity and installations;
- All products from our cellar are available for purchase at any time during your stay.
Will your fitness center be open?
Our Le GYM fitness center is currently open to our guests. Access to the fitness centre is limited to 2 people (same home address) at a time with a 50-minute training session. Reservations are required ahead of time. Disinfection will take place after each hourly interval.
To learn more about our sanitary measures, click here.
What time is check-in at the hotel? Is early check-in possible?
Check-in at the hotel is at 4 p.m. Early check-in is possible on request basis only.
What time is checkout at the hotel? Is late checkout possible?
Checkout at the hotel is at 12 p.m. Late checkout is possible on request basis only.
Is there an age minimum for check-in?
The minimum age for check-in at the hotel is 18.
What is the hotel’s cancellation policy?
There is no charge for cancellations made at least 48 hours prior to your date of arrival. Should you wish to cancel your stay 48 hours or less prior to your arrival, the first night will be charged.
From June 16th to October 15th, and from December 23rd to January 2nd, cancellations without charge must be made at least 15 days prior to the arrival date. During these periods, any stay cancelled within 15 days before the arrival date will be fully charged to the client.
Are pets welcome at the hotel? What facilities and services are available for pets?
Pets are always welcome at the hotel. An additional fee of $35 per day covers your four-legged friend, plus entitles you to an in-room water bowl, cuddle blanket, treats, and waste disposal bags. Check out our Pet-Friendly page for more information about visiting with your pet.
Is smoking allowed at the hotel?
No, we are a non-smoking property. A fee of $250 will apply if this rule is not respected.
Are children welcome at the hotel? What facilities and services are available for children?
Children are always welcome at the hotel. For groups traveling with children under the age of 12, special amenities are placed in the room upon arrival. Children until the age of five enjoy free breakfast. Films, games and a private screening room are available on the property, and our concierge can arrange babysitting services as well as children’s activities. Visit our Attractions for Kids page to learn more about activities to enjoy in the area.
Facilities & Services
Does the hotel offer parking?
Yes, we do offer indoor valet parking on property. The fee is $40 per night.
Does the hotel offer airport transfers?
No, but our concierge will be happy to arrange airport transfers for you.
Is the hotel ADA accessible?
We do our best to follow ADA guidelines and ensure our website and property are accessible to all, including those with disabilities. We offer accessible guest rooms, and our terrace (seasonal), restaurant, spa, fitness center, concierge, and indoor parking all offer accessible routes for those with disabilities.You can find more information on our Accessibility page.
Does the hotel have a pool?
Unfortunately there is no pool on property.
Does the hotel have a spa?
Yes, there is a small spa on property that offers massages, face and body treatments, manicures and pedicures. You can find more information on our Health Club page.
Can I receive mail and packages at the hotel?
We gladly accept mail and packages on your behalf. We kindly ask that your name and date of arrival are clearly marked. Mail and packages can be sent to:
8, Rue Saint-Antoine
Québec, QC G1K 4C9 Canada